We kindly ask that you notify us at least 24 hours in advance if you are unable to keep your appointment for your original scheduled time. A fee of $25 will be charged for any appointments canceled/rescheduled with less than 24 HOURS NOTICE.
Please be courteous and cancel if you change your mind or can not make your appointment. No-Show appointments are those for which we do not receive a call at least an hour prior to your scheduled time or no call at all.
No-Show fees will be charged as follows:
- All appointments where the cost has yet to be determined will be charged a $50 flat fee.
- For appointments in which the cost has been determined, 50% of the full cost of the appointment will be charged to your card on file. This includes those on packages. 50% of the full price of your services will be charged.
Gleam Medical Spa strives to provide the utmost in customer service and satisfaction in all services provided. If you are displeased with any service, we ask that you contact us regarding the issue within (3) business days of your appointment to ensure that management can address any concerns. We make it a goal at Gleam Medical Spa to ensure all services are provided properly and professionally.
No refunds will be provided on any services completed at Gleam Medical Spa.
Any unused funds paid to Gleam Medical Spa are non-refundable. All treatment packages or treatment series paid for in advance are non-refundable.
All product sales are final and non-refundable.