Late Policy:

In order to respect the time of our other scheduled appointments throughout the day, we may have to reschedule you if you are more than 5 minutes late to your scheduled appointment. Please always call our front desk at (303)-507-7823 if you think you may be late to your scheduled appointment.

 

Cancellations/Rescheduling:

We kindly ask that you notify us at least 24 hours in advance if you are unable to keep your appointment for your original scheduled time. A fee of $25 will be charged for any appointments canceled/rescheduled with less than 24 HOURS NOTICE.

 

No-Show Policy:

Please be courteous and cancel your appointment if you change your mind or can not make your appointment. No-Show appointments are those for which we do not receive a call at least an hour prior to your scheduled time or no call at all.

A No-Show fee of $75 will be charged to the default card on file in cases of a no call, no show.

 

Refunds:

Gleam Medical Spa strives to provide the utmost in customer service and satisfaction in all services provided. If you are displeased with any service, we ask that you contact us regarding the issue within (3) business days of your appointment to ensure that management can address any concerns.  We make it a goal at Gleam Medical Spa to ensure all services are provided properly and professionally.

No refunds will be provided on any services completed at Gleam Medical Spa.

Any unused funds paid to Gleam Medical Spa are non-refundable. All treatment packages or treatment series paid for in advance are non-refundable.

All product sales are final and non-refundable.