patient policies

Patient Policies

Our policies are in place to ensure that our Gleam team is as prepared and equipped as possible to help you achieve your dream results. They also help to ensure that you have a seamless, enjoyable experience with us.

Late Policy:

In order to respect the time of our other scheduled appointments throughout the day, we may have to reschedule you if you are more than 5 minutes late to your scheduled appointment. Please always call our front desk at (303)-507-7823 if you think you may be late to your scheduled appointment.

Refund Policies and Expiration Dates:

Gleam Medical Spa strives to provide the utmost in customer service and satisfaction in all services provided. If you are displeased with any service, we ask that you contact us regarding the issue within (3) business days of your appointment to ensure that management can address any concerns. We make it a goal at Gleam Medical Spa to ensure all services are provided properly and professionally.

No refunds will be provided on any services completed at Gleam Medical Spa.

Laser hair removal packages expire 2 years from the purchase date. All other service packages expire 1 year from the purchase date. Any unused funds paid to Gleam Medical Spa are non-refundable. All treatment packages or treatment series paid for in advance are non-refundable.

All product sales are final and non-refundable.

No-Show Policy:

Please be courteous and cancel your appointment if you change your mind or can not make your appointment. No-Show appointments are those for which we do not receive a call at least an hour prior to your scheduled time or no call at all.

A No-Show fee of $100 will be charged to the default card on file in cases of a no call, no show.


We kindly ask that you notify us at least 48 hours in advance if you are unable to keep your appointment. A fee of $50 will be charged for any appointments canceled/rescheduled with less than 48 HOURS NOTICE.


Gift Cards and store credit may not be used towards any injectable services, account charges, or for any recurring subscriptions or payment plans.

All patients are required to keep an active card on file.

Reach out to us

If you have any questions about our patient policies, feel free to reach out to us using our contact form.