patient policies

Patient Policies

Our policies are in place to ensure that our Gleam team is as prepared and equipped as possible to help you achieve your dream results. They also help to ensure that you have a seamless, enjoyable experience with us.

Late Policy

In order to respect the time of our other scheduled appointments throughout the day, we may have to reschedule you and charge a late reschedule fee of $50 if you are more than 5 minutes late to your scheduled appointment. Please always call our front desk at (303) 309-9412 if you think you may be late for your scheduled appointment.

No-Show Policy

Please be courteous and cancel your appointment if you change your mind or cannot make an appointment. No-show appointments are those for which we do not receive a call at least an hour prior to your scheduled time or no call at all.

A No-show fee of $100 will be charged to the default card on file in cases of a no-call, no-show.

Cancellation Policy

We kindly ask that you notify us at least 48 hours in advance if you are unable to keep your appointment for your original scheduled time. A fee of $50 will be charged for any appointments canceled/rescheduled with less than 48 hours’ notice.


Gleam Medical Spa strives to provide the utmost in customer service and satisfaction in all services provided. If you are displeased with any service, we ask that you contact us regarding the issue within (3) business days of your appointment to ensure that management can address any concerns. We make it a goal at Gleam Medical Spa to ensure all services are provided properly and professionally.

No refunds will be provided for any services completed at Gleam Medical Spa.

Any unused funds paid to Gleam Medical Spa are non-refundable. All treatment packages or treatment series paid for in advance are non-refundable.

All product sales are final and non-refundable.

Reach out to us

If you have any questions about our patient policies, feel free to reach out to us using our contact form.